Delivery & Returns
Delivery dates and times specified by the Company are approximate only. Unless expressly agreed by the Company in writing, time is not and shall not be deemed to be of the essence of the contract. The Customer shall make all arrangements necessary to take delivery of goods whenever they are tendered for delivery.
If goods are sold and delivered to the Customer in instalments each delivery shall constitute a separate contract, and failure by the Company to deliver any one or more of the instalments or any claim by the Customer in respect of any one or more instalments shall not entitle the Customer to treat the contract as a whole as repudiated. Further the Customer shall have no right of set-off against any monies due to the Company under this or any other contract. If goods are damaged in transit, the customer notify the company within 48 hours days of receipt. Failure to do so will negate any potential for claim.
Cancellations and Variation
No cancellation, suspension or variation by the Customer of any order accepted by the Company shall be valid unless agreed by the Company in writing and such agreement may only be given on terms which compensate the Company for any loss, costs, damages, charges and expenses thereby incurred by the Company, such compensation to be decided by the Company in its absolute discretion. In particular, the Company reserves the right to charge a 15% handling charge for goods which are accepted back into stock for credit, although the Company’s claim in this regard may not be limited to this sum.
The Company reserves the right to make any changes in the specification of goods which are required to conform with any applicable safety or other statutory requirements or where the goods are supplied to the Customer’s specification which do not materially affect their quality or performance.
Images shown on the website are used as a guide only. The finished product may vary in design or specification. This will be advised wherever possible.
If you believe that any item supplied by us becomes faulty within the manufacturer`s warranty period please contact us as soon as you are aware on our office no 02894453374. We will deal with the matter as quickly and efficiently as possible, and in accordance with your legal rights and the Manufacturers normal warranty will apply. If we are not able to agree a resolution over the phone and providing the faulty item is still within the manufacturer`s warranty period then it must be returned to us at the purchasers own expense for testing before a replacement can be issued. If the item is found to be faulty then we will replace the item and also refund the cost incurred by the purchaser in returning the item to us. If after our testing we find that the item is not faulty then we will return the item at our own expense to the purchasers address with a report containing our findings. Items will normally be replaced or returned within 3 days of delivery to our premises. However on some occasions if the item is not in stock it may take longer. We will keep the purchaser fully informed at all times.
Restriction on Liability
Should the Company be restricted, hindered, delayed in or prevented from carrying out its obligations under the contract by any circumstances whatsoever outside the Company’s reasonable control including, without prejudice to the generality of the foregoing and without limitation, any act of God, war, riot, strike, lock-out, trade dispute or other labour disturbance, fire, flood, difficulty in obtaining workmen, fuel, materials or transport, government restrictions or the exercise of government authority, whole or partial failure of equipment or the Company’s suppliers then the Company shall not be liable to the Customer for any loss or damage whether direct or indirect which may thereby be suffered by the Customer and furthermore the Company shall be at liberty to determine or suspend the contract without incurring any liability for any loss or damage resulting to the Customer. The apportionment of available goods between separate orders and separate Customers shall be entirely within the discretion of the Company.
The Company shall not in any event be liable for indirect or consequential loss or damage including without limitation loss of profits, of use, or of contracts arising out of the supply or failure of supply of goods or services by the Company (other than liability for death or personal injury resulting from the negligence of the Company) and whether arising in contract, tort or otherwise and in all other cases liability shall be limited to the contract price, and the provisions of this sub-clause shall survive the termination of an order or contract however arising.
No liability for any other losses shall attach to the Company unless details of such losses are notified to the Company in writing within seven days of the date of delivery or the date of the event giving rise to such loss if delivery is not accomplished. In cases of alleged non-delivery the Customer must notify claims to the Company within 14 days of dispatch of the goods.